Case Management systems have always been either too simplistic to cover “your needs” or too complex to cover your resources and capabilities at customization. There have always been armies of consultants ready to provide
invaluable advice for a price — a steep price. The revolution comes as enhancements to the leading case management products have laid the foundation for an emerging market of add-on products. These products can install in minutes or hours and replace dozens of hours of customization, leaving room in the budget for vital user training. In this article, case management expert Seth Rowland discusses the case management products that support “feature packages” and highlights some of the packages currently available.
