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Case Management - Return on Investment

Capturing 'lost' billable hours with case management

Wouldn't you like to gain 15 minutes a day ...

Think of what that would mean. A well tuned case management system, no ... any case management system at all, will give you 15 more minutes a day of billable time.

  • Each call, note, thought, email is tracked and timed, so you can now bill for it.
  • Mass mailings and cards are now merely a "contact report" from your case management system, rather than a full week production
  • Drafting a new engagement letter is a matter of creating a client profile and "adding" a new document, using a formattable clipboard to filling in the blanks in the letter.
  • Letters of transmittal with Basha's FLIP for Time Matters, is as simple as "add a note" link the note to a contact, print the report and stick in a windowed envelope.
  • Opening a case file with "file pockets and folders" with Basha's FLIP for Time Matters is as simple as creating a Contact Form for the case, linking it to the parties, and choosing an autoentry form for your practice areas

What Does 15 minutes mean for your bottom line?

Lotsa money ... Just run the numbers for the average timekeeper:

  • 15 minutes * 5 days = 75 minutes per week
  • 75 minutes * 48 weeks = 60 hours per year
  • 60 hours * $250 per hour = $15,000 for each timekeeper

That is $15,000 a year for each and every timekeeper in your firm. And that is money that keeps on ticking and based on an assumption that you only gain 15 minutes of billed productivity per day. In reality, the amount of saving from a well-implemented system could be 1 to 2 hours a day. If you combine case management data with document assembly, you could find productivity gains in the hundreds of percent.

What are you waiting for?

Case management offers more than money. It offers the power of information at your fingertips. It offer the "electronic file" that distinguishes you from the rest of the pack. It is all about client service that keeps those clients coming back for more.